In this series of blog posts I’m giving a fairly brief overview of some of the reports within the 5 main reporting categories in Google Analytics. In last week’s post I discussed the key reports in the Audience category. This week – I’m talking about Acquisition Reports.
Blog Posts in this series:
The Acquisition Reporting section of Google Analytics is used to identify how users arrive at your website.
Specific reports are used to to learn more about your traffic – if they arrive directly to your site or use a search engine – and how successful certain marketing campaigns are in attracting users.
Acquisition – Overview Report
The Acquisition Overview Report provides high level insight into:
- What channels drive the most users to your website
- The default engagement metrics for each channel (e.g. Bounce Rate, Pages per Session and Average Session Duration
- The number of conversions per channel and conversion rates per channel (if Goals or E-Commerce tracking have been enabled)
All Traffic – Channels Report
The All Traffic – Channels report gives you an overview of what type of acquisition channels are driving traffic to your site at a high level. You can click any of the channels to see related standard reports with more details.
All traffic is allocated to a certain channel based on “system-defined” rules. It is possible to modify the default channel groupings in the admin section of each view.
The default channel groupings in Google Analytics are:
|Direct||Source exactly matches direct AND|
Medium exactly matches (not set)
Medium exactly matches (none)
|Organic Search||Medium exactly matches organic|
|Social|| Social Source Referral exactly matches Yes|
Medium matches regex ^(social|social-network|social-media|sm|social network|social media)$
|Medium exactly matches email|
|Affiliates||Medium exactly matches affiliate|
|Referral||Medium exactly matches referral|
|Paid Search||Medium matches regex ^(cpc|ppc|paidsearch)$|
Ad Distribution Network does not exactly match Content
|Other Advertising||Medium matches regex ^(cpv|cpa|cpp|content-text)$|
|Display||Medium matches regex ^(display|cpm|banner)$|
Ad Distribution Network exactly matches Content
|(unavailable) or (other)||Sessions don’t match any channel description.|
Clicking on Organic Search takes you to the Keywords report; Direct takes you to the top landing pages for direct visitors; Referral takes you to your top referring websites and Social takes you to your top-referring social networks.
All Traffic – Source/Medium Report
The Source/Medium report gives you more detail on the exact sources that are driving traffic to your site at a more specific level – i.e. what search engine drove organic, what sites drove referral, what networks drove paid search, etc.
This report allows you to quickly analyze where most of your traffic comes from—it may be a particular search engine, a publication you contribute to or even a directory you advertise with.
A Note on “Direct” Traffic in Google Analytics (It’s not as straightforward as it seems)
It’s often assumed that traffic counted under the “Direct” channel in Google Analytics is traffic that arrived on your site either by a user typing your website URL into a browser or through browser bookmarks.
This kind of traffic is indeed attributed as “Direct”, however it’s not the only traffic that’s attributed as such – traffic that doesn’t truly arrive at your site directly, but is attributed as “Direct” in Google Analytics is known as “Dark Traffic”.
The reason “Dark Traffic” exists is down to how Google technically identifies “Direct” traffic – i.e. it’s traffic that doesn’t bring referral data with it via the http header as it arrives on your site (refer back to the definition in the table above).
Over time a number of different types of “Dark Traffic” have emerged.
Dark traffic is traffic that arrives to your website and is incorrectly labelled by Google Analytics (or other web analytics tools) as “direct”.
There are a lot of types of dark traffic that are commonly mislabeled as “Direct” including:
- Traffic via chat apps such as Whatsapp and Messenger
- Traffic via e-mail clients like Outlook / G-Mail
- Traffic via native mobile apps
- Traffic via improperly tagged digital advertising
- Traffic via “Dark Search” (In-app searches, image searches, secure searches)
- Referral traffic from a secure (HTTPS) site to a non-secure (HTTP) site
I have written a separate blog post detailing a good way to minimize dark traffic in your reports – feel free to read that for more details on the issue… for now though, back to our reports…
All Traffic – Referrals Report
The Referrals report gives you more detail on what other websites that “referred” visitors to your site by clicking a link. This category excludes advertising visits, as well as organic search, in most cases.
When you click on any of these source domains in the main report, you see the specific pages where people found your links on a 3rd party website and clicked on them. These are the referral paths.
Google Ads Reports
It is possible to link your Google Ads (formerly AdWords) account to your GA reporting to get a full picture of how your paid search and display traffic is performing.
The reports in this category allow you to look at campaign performance, keyword performance, landing page performance and optimise your campaigns accordingly.
Google Search Console Reports
It is possible to link your Google Search Console account to your Google Analytics reporting to get much more detail on how your organic search traffic is performing.
This report allows you to look at organic keyword performance, landing page performance and optimise or add content accordingly.
There are a few other reports available to you within the Acquisition category but that’s it for my overview of the key reports. Next week I’ll be discussing the main reports available to you within the “Behavior” category in Google Analytics. Stay tuned…